About Us


Our Organisation

Our Vision: “Empowering People"


Our Purpose: “We are an Organisation that cares about its People and those in the Community”


Our Values:

Integrity - We value honesty, transparency and accountability; ensuring our actions align with our values.

Respect - We listen to and respect the feelings, wishes and rights of others.

Inclusiveness - We celebrate everyone's worth and dignity; embracing all cultures, abilities and beliefs.

Excellence - We strive to excel in every area of our business; approaching each new challenge with a determination to succeed.


CRANES was founded in the late 1980’s to support and meet the needs of children, young people, families, first people, people with differing abilities, older people and people who are experiencing mental illness living within the Clarence Valley. CRANES philosophy has always been to empower the people we support and are committed to developing and delivering exemplary services by promoting quality of life choices in a supportive community environment.


Working across the Clarence Valley CRANES is a sizable regional employer with over 200 employees and volunteers who are supported by two base offices located in both Grafton and Yamba. 


We are committed to our community by making sure that our customers are our driving force. We provide bespoke services to a large customer group ranging from a small number of hours to 24 hours per day and we welcome diversity in the people that we provide services to. 


CRANES has over 30 years’ experience in delivering exceptional services to the community. We have a strong culture for caring for our community. We currently support over 500 customers across all service types. We pride ourselves on building sustainable partnerships with our key community stakeholders including all tiers of government to ensure that the organisation continues to support the effective delivery of all its services. To achieve just and inclusive outcomes, CRANES works closely with, and is answerable to our communities through our governance and accountability structures and our commitment to equity and transparency. We seek to provide services that are responsive to an individuals need with a focus on professionalism, timely intervention, quality relationships, self-reliance and prevention.


CRANES enables effectiveness in service delivery by maintaining an engaged Board of Directors, CEO and Senior Management Team who are culturally willing to be innovative and drive change. We have clinical leaders who are connected to the organisation’s governance processes and systems.


Our clinical leadership, staff engagement and teamwork all work together to support safe, high-quality care. Effective reporting and content management systems, enables engagement in benchmarking and trend analysis, providing a more proactive monitoring response. We are not just driven by quality assurance systems which are based on compliance with standards we also commit to service and care improvement beyond the requirements of the regulatory standards.


Mark Griffioen (Chair)

Kathleen O'Sullivan (Vice Chair)

Ruth Faragher

Joe Fahey

Kyran Bickerton

Lynne Caldwell

Mike Ryan

Billie Cassar

Leadership Team

Daniel Becker (CEO)

Michelle Allen (Children, Youth & Family Services)

Dorothy Pholi (First People Services)

Fred McKew (Business Systems)

Steven D'Souza (Finance)

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CRANES provides services for communities throughout the Clarence Valley in Northern NSW and our ‘team’ numbers about 170 people made up of:


  • Permanent, temporary and casual employees

  • Trainees

  • Volunteers

  • Work-experience students


CRANES customers are from diverse cultural and social backgrounds and have a variety of needs and abilities and our aim therefore is for our team to reflect that same diversity.


We would like to hear from all people who are passionate about making a difference in their community and who are capable of translating our Mission into action for our customers.


We have employment and volunteering opportunities in a variety of fields including Finance, HR, IT and, most importantly of all, direct lifestyle support for our customers, including the facilitation of new experiences and adventures. We encourage people from Aboriginal and Torres Strait Islander backgrounds to join us.


CRANES Offers:


  • Competitive salaries

  • Salary packaging

  • Rostered days off (depending on role)

  • Employee Assistance Program - a confidential and independent counselling and support service for employees and their immediate family members and our volunteers

  • Supported training and learning opportunities for all employees and volunteers

  • Mentoring and support and supervision for career progression

Pathways into employment with CRANES:


Current Job Vacancies



Contact Us

Click here to contact us.